Blockbuster, Sprint, what's next?

[insead_hec]

Sprint and Blockbuster started a new practice of turning down clients who require too much attention (judging by the number of customer service calls, e-mails). Blockbuster did it to me in late June and I have just read that Sprint doing pretty much the same thing with its wireless clients.

I wonder, whether it's a beginning of a worrisome trend. Hopefully there will be a class action suit I can join :-)